1. Introduction
Smart Pitch Global (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our lead generation services, or interact with our marketing campaigns.
We operate exclusively within the United States and comply with federal and state privacy regulations, including:
- Telephone Consumer Protection Act (TCPA)
- Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM)
- California Consumer Privacy Act (CCPA)
- California Privacy Rights Act (CPRA)
- Health Insurance Portability and Accountability Act (HIPAA) (for healthcare-related leads)
- Do Not Call (DNC) Registry requirements
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site and services immediately.
2. Scope
This Privacy Policy applies to:
- Visitors to our website
- Businesses and individuals who purchase our leads or services
- Consumers whose information we collect, process, or transfer on behalf of our clients
This Policy does not apply to third-party websites or services that are linked from our site, nor does it cover the privacy practices of our clients, affiliates, or business partners.
3. Information We Collect
We collect two main types of information:
3.1 Personal Information
Personal information means any data that can be used to identify an individual, including but not limited to:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Social Security Number (when applicable and only with proper consent)
- Insurance policy information
- Financial details (e.g., mortgage information, credit status)
- Healthcare information (subject to HIPAA compliance)
3.2 Non-Personal Information
This includes aggregated or anonymized data that cannot be used to identify an individual, such as:
- Browser type and version
- Device type and operating system
- IP address and geolocation data
- Pages viewed and time spent on our site
- Referral URLs and clickstream data
4. How We Collect Information
We collect information in several ways:
- Directly from You – When you fill out a web form, request information, or interact with our sales team.
- From Third Parties – We may receive data from lead suppliers, affiliates, and marketing partners.
- Automatically – Through cookies, tracking pixels, and analytics tools when you visit our website.
- Via Phone Calls – If you participate in a live transfer, inbound call, or survey, we may record the call for quality and compliance purposes.
5. Legal Basis for Processing (U.S. Compliance)
We process personal information only when we have a valid legal basis, including:
- Consent – As required under TCPA for calls/texts and HIPAA for health data.
- Contractual Necessity – To fulfill an agreement with you or our clients.
- Legitimate Interests – To improve services, prevent fraud, and ensure compliance.
- Legal Obligations – To comply with applicable U.S. laws and regulations.
6. How We Use Your Information
We use the information we collect for purposes including:
- Providing our lead generation, live transfer, and inbound call services
- Matching consumers with relevant service providers in their area
- Performing quality assurance and fraud prevention
- Personalizing marketing campaigns and improving conversion rates
- Analyzing market trends and business performance
- Complying with legal and regulatory requirements
7. How We Share Information
We may share your information with:
- Clients & Service Providers – Businesses who purchase our leads for legitimate purposes.
- Affiliates & Marketing Partners – Who help us generate or verify leads.
- Compliance & Legal Authorities – If required by law, subpoena, or regulatory request.
- Mergers & Acquisitions – In the event of a sale or transfer of our business.
We do not sell personal information without proper consent, in compliance with the CCPA and other applicable laws.
8. Consumer Rights
If you are a resident of California or another state with specific privacy laws, you may have the following rights:
- Right to Know – Request details about the personal information we collect.
- Right to Delete – Request deletion of your personal information (with certain exceptions).
- Right to Opt-Out – Stop the sale or transfer of your personal information.
- Right to Non-Discrimination – Receive equal service and pricing regardless of exercising your privacy rights.
Requests can be submitted by:
Email: sourabh@smartpitchglobal.com
Phone: 08062181140
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. For compliance purposes, call recordings and lead verification data may be stored for up to 5 years.
10. Data Security
We use industry-standard measures to protect your information, including:
- Encryption (SSL/TLS) for data in transit
- Secure servers and firewalls
- Access controls and authentication systems
- Regular compliance audits
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
11. Cookies & Tracking Technologies
Our website uses cookies, pixels, and analytics tools to:
- Track user behavior and site performance
- Improve marketing campaign targeting
- Ensure compliance with TCPA and consent requirements
You may disable cookies in your browser settings, but some site features may not function properly.
12. TCPA Compliance
By providing your phone number and opting in, you expressly consent to receive calls and text messages from us and our partners using automated technology, in compliance with TCPA. You may revoke consent at any time.
13. HIPAA Compliance
For healthcare-related leads, we follow HIPAA guidelines, ensuring:
- Encryption of protected health information (PHI)
- Limited access on a need-to-know basis
- Signed Business Associate Agreements (BAAs) with all partners
14. Children’s Privacy
We do not knowingly collect or sell personal information from individuals under 18 years of age.
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15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Effective Date” at the top of this page indicates the latest revision.
16. Contact Us
For questions about this Privacy Policy or your data rights:
Smartpitch Global Pvt. Ltd.
Addess: Stesalit Tower, Unit No. 405, 4th Floor, Plot-E2-3, EPGP, Salt Lake, Sector – V, Kolkata – 700 091
Email: sourabh@smartpitchglobal.com
Phone: 08062181140