Terms & Conditions

1. Introduction

Welcome to Smart Pitch Global (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website located at Smart Pitch Global (the “Site”), and any services we provide, including but not limited to lead generation, live transfers, inbound calls, qualified leads, and performance marketing solutions (collectively, the “Services”).

By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Site or Services.

2. Definitions

For the purposes of these Terms:

• “Client” means any person or entity purchasing or contracting for Services.
• “Lead” means any consumer information, including contact details, provided to a Client in connection with the Services.
• “Qualified Lead” means a lead that meets the agreed-upon criteria defined in a written agreement or service order.
• “Live Transfer” means a telephone call transferred in real-time to the Client after qualifying questions are completed.
• “Inbound Call” means a consumer-initiated call routed to the Client through our tracking systems.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our Services. By using our Services, you represent and warrant that you meet these requirements and that all information you provide to us is accurate and truthful.

4. Services Provided

We provide lead generation and performance marketing services, including:

• Live Transfers – connecting consumers with Clients in real time.
• Qualified Leads – delivering consumer contact details meeting mutually agreed criteria.
• Inbound Calls – routing interested consumers to Clients through our network.

All Services are provided subject to availability, compliance requirements, and the terms of a written Service Agreement between the Client and the Company.

5. Compliance

We operate in compliance with all applicable U.S. federal and state laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• Telemarketing Sales Rule (TSR)
• Health Insurance Portability and Accountability Act (HIPAA) (for healthcare-related leads)
• California Consumer Privacy Act (CCPA) and other applicable privacy laws
• Do-Not-Call (DNC) Registry requirements

Clients are independently responsible for ensuring compliance with all applicable laws when contacting or following up with leads provided by the Company.

6. Data Handling & Privacy

We collect, store, and process consumer data in compliance with all applicable laws. Clients agree to:

1. Use lead data solely for lawful business purposes.
2. Maintain adequate data security measures to protect consumer information.
3. Not resell, transfer, or share leads without our prior written consent.

Please review our Privacy Policy for details on how we collect and use data.

7. Lead Delivery & Acceptance

• Leads will be delivered via secure email, CRM integration, API, or live call transfer as per the Client’s agreement.
• The Client must review and accept leads within the agreed timeframe.
• Disputes regarding lead quality must be submitted in writing within 3 business days of delivery.

8. Payment Terms

• All fees are due as specified in the Client’s Service Agreement.
• Late payments may incur interest at the rate of 1.5% per month or the maximum allowed by law.
• We reserve the right to suspend or terminate Services for non-payment.

9. Performance Disclaimer

We do not guarantee specific sales results from leads provided. Our Services are designed to connect Clients with interested consumers, but ultimate conversion depends on the Client’s sales process and follow-up.

10. Intellectual Property

All materials on our Site and within our Services, including text, graphics, logos, and software, are the intellectual property of the Company and protected by U.S. and international copyright laws. You may not copy, modify, or distribute our content without written permission.

11. Restrictions on Use

Clients and users of our Site agree not to:

1. Use the Services for unlawful purposes.
2. Misrepresent their identity or affiliation.
3. Attempt to gain unauthorized access to our systems.
4. Reverse-engineer, scrape, or data-mine our systems without permission.

12. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our Services.
• Our total liability to any Client will not exceed the amount paid to us for the specific Services in question within the last 3 months.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, employees, and affiliates from any claims, damages, liabilities, and expenses (including attorneys’ fees) arising from your use of our Services or violation of these Terms.
 

14. Termination

We may suspend or terminate your access to the Services at our discretion for:

• Breach of these Terms
• Violation of laws or regulations
• Non-payment of fees

Termination does not release you from any payment obligations accrued prior to termination.

15. Changes to Terms

We may update these Terms at any time by posting the revised version on our Site. The updated Terms will be effective immediately upon posting, unless otherwise noted.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of laws principles.
Any disputes shall be resolved through binding arbitration in New York County, NY, under the rules of the American Arbitration Association.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

18. Entire Agreement

These Terms, along with any signed Service Agreement, constitute the entire agreement between the Client and the Company.